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IDEA-CR-36787 add "Request Support..." to all IDEs
This commit is contained in:
Gregory.Shrago
@@ -21,7 +21,7 @@
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<help file="ideahelp.jar" root="idea"/>
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<documentation url="https://www.jetbrains.com/help/idea"/>
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<support url="https://www.jetbrains.com/support/idea/index.html"/>
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<support url="https://intellij-support.jetbrains.com/hc/en-us/requests/new?ticket_form_id=66731&product=IDEA&build=$BUILD&os=$OS&timezone=$TIMEZONE"/>
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<youtrack url="https://youtrack.jetbrains.com/newissue?project=IDEA&clearDraft=true&c=Affected+versions+$BUILD&description=$DESCR" />
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<feedback url="https://www.jetbrains.com/feedback/feedback.jsp?product=IDEA&build=$BUILD&timezone=$TIMEZONE&eval=$EVAL"/>
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<whatsnew url="https://www.jetbrains.com/idea/whatsnew/index.html"/>
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@@ -5,18 +5,92 @@ package com.intellij.ide.actions;
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import com.intellij.ide.BrowserUtil;
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import com.intellij.openapi.actionSystem.AnAction;
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import com.intellij.openapi.actionSystem.AnActionEvent;
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import com.intellij.openapi.application.ex.ApplicationInfoEx;
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import com.intellij.openapi.application.impl.ApplicationInfoImpl;
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import com.intellij.openapi.project.DumbAware;
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import com.intellij.openapi.util.SystemInfo;
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import com.intellij.openapi.util.SystemInfoRt;
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import com.intellij.openapi.util.text.StringUtil;
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import org.jetbrains.annotations.NotNull;
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public class TechnicalSupportAction extends AnAction implements DumbAware {
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@Override
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public void actionPerformed(@NotNull AnActionEvent e) {
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BrowserUtil.browse(ApplicationInfoImpl.getShadowInstance().getSupportUrl());
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public void update(@NotNull AnActionEvent e) {
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e.getPresentation().setVisible(ApplicationInfoImpl.getShadowInstance().getSupportUrl() != null);
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}
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@Override
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public void update(@NotNull final AnActionEvent e) {
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e.getPresentation().setVisible(ApplicationInfoImpl.getShadowInstance().getSupportUrl() != null);
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public void actionPerformed(@NotNull AnActionEvent e) {
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ApplicationInfoEx appInfo = ApplicationInfoImpl.getShadowInstance();
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String urlTemplate = appInfo.getSupportUrl();
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//Note: 66731 is the internal Zendesk ID for all IntelliJ-based IDEs
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String url = urlTemplate
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.replace("$BUILD", appInfo.getBuild().asStringWithoutProductCode())
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.replace("$OS", getOSName())
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.replace("$TIMEZONE", System.getProperty("user.timezone"));
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BrowserUtil.browse(StringUtil.replace(url, " ", "%20"), e.getProject());
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}
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/*
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Supported values for https://intellij-support.jetbrains.com
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Linux: Fedora - fedora
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Linux: Other - linux
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Linux: Ubuntu - ubuntu
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Mac OS X 10.5-10.7 - mac-old
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Mac OS X 10.8+ - mac
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Other - other-os
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Solaris - solaris
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Windows 10 - win-10
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Windows 2003 - win-2003
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Windows 2003 64-bit - win-2003-64
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Windows 7 - win-7
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Windows 7 64-bit - win-7-64
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Windows 8 - win-8
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Windows Vista - win-vista
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Windows Vista 64-bit - win-vista-64
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Windows XP - win-xp
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Windows XP 64-bit - win-xp-64
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*/
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private static String getOSName() {
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String name = "";
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if (SystemInfo.isWindows) {
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name += "win-";
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name += getWindowsVersion();
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if (SystemInfo.is64Bit) {
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name += "-64";
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}
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}
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else if (SystemInfo.isLinux) {
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name += "linux";
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}
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else if (SystemInfo.isSolaris) {
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name += "solaris";
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}
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else if (SystemInfo.isMac) {
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name += "mac";
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if (!SystemInfo.isOsVersionAtLeast("10.8")) {
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name += "-old";
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}
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}
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else {
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name += "other-os";
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}
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return name;
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}
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private static boolean isWindowsVersion(String version) {
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return StringUtil.compareVersionNumbers(SystemInfoRt.OS_VERSION, version) == 0;
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}
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private static String getWindowsVersion() {
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if (isWindowsVersion("5.1")) return "xp";
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if (isWindowsVersion("5.2")) return "2003";
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if (isWindowsVersion("6.0")) return "vista";
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if (isWindowsVersion("6.1")) return "7";
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if (isWindowsVersion("6.2")) return "8";
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if (isWindowsVersion("10.0")) return "10";
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return "";
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}
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}
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@@ -1267,7 +1267,7 @@ action.EditCustomVmOptions.text=Edit Custom VM Options...
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action.EditCustomVmOptions.description=Opens an editor tab with a custom VM options file
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action.LogDebugConfigure.text=D_ebug Log Settings...
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action.LogDebugConfigure.description=Enable or disable additional log categories. Allows to provide more information to the support team by request.
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action.TechnicalSupport.text=_Support Center
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action.TechnicalSupport.text=Request _Support...
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action.TechnicalSupport.description=Access technical support on JetBrains website
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action.ReportProblem.text=Report Problem...
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action.ReportProblem.description=Report problem in JetBrains issue tracker
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@@ -15,7 +15,7 @@
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<help file="ideahelp.jar" root="idea"/>
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<documentation url="https://www.jetbrains.com/idea/documentation"/>
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<support url="https://www.jetbrains.com/support/idea/index.html"/>
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<support url="https://www.jetbrains.com/support/idea"/>
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<youtrack url="https://youtrack.jetbrains.com"/>
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<feedback url="https://www.jetbrains.com/feedback/feedback.jsp?product=IDEA&build=$BUILD&timezone=$TIMEZONE&eval=$EVAL"/>
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<whatsnew url="https://www.jetbrains.com/idea/whatsnew/index.html"/>
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@@ -19,7 +19,7 @@
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<help webhelp-url="https://www.jetbrains.com/help/pycharm-edu"/>
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<documentation url="https://www.jetbrains.com/pycharm-edu/quickstart/"/>
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<support url="https://intellij-support.jetbrains.com/hc/en-us#"/>
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<support url="https://intellij-support.jetbrains.com/hc/en-us/requests/new?ticket_form_id=66731&product=PyCharm%20Edu&build=$BUILD&os=$OS&timezone=$TIMEZONE"/>
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<youtrack url="https://youtrack.jetbrains.com/newissue?project=EDU&clearDraft=true&c=Affected+versions+$BUILD&description=$DESCR"/>
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<feedback url="https://www.jetbrains.com/feedback/feedback.jsp?product=EduTools&ide=PCE"/>
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<whatsnew url="https://www.jetbrains.com/pycharm-edu/whatsnew/"/>
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@@ -20,7 +20,7 @@
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<help webhelp-url="https://www.jetbrains.com/pycharm/webhelp"/>
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<documentation url="https://www.jetbrains.com/pycharm/documentation"/>
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<support url="https://intellij-support.jetbrains.com/hc/en-us#"/>
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<support url="https://intellij-support.jetbrains.com/hc/en-us/requests/new?ticket_form_id=66731&product=PyCharm&build=$BUILD&os=$OS&timezone=$TIMEZONE"/>
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<youtrack url="https://youtrack.jetbrains.com/newissue?project=PY&clearDraft=true&c=Affected+versions+$BUILD&description=$DESCR"/>
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<feedback url="https://www.jetbrains.com/feedback/feedback.jsp?product=PyCharm&build=$BUILD&timezone=$TIMEZONE&eval=$EVAL"/>
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<whatsnew url="https://www.jetbrains.com/pycharm/whatsnew/index.html"/>
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